Terms of Service

1. Agreement to these terms

By accessing or using PatientBoost.health (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms are between you ("you", "Customer", or "Clinic") and PatientBoost.health, a Canadian sole-operator service ("we", "us", "PatientBoost").

2. The Service

PatientBoost provides automated lead-capture and patient-acquisition systems for private clinics in Canada. The service may include any combination of:

• Lead-capture forms and webhooks
• Email, SMS, and WhatsApp follow-up automation
• Calendar booking integration
• Google Sheets / CRM logging
• Setup, configuration, and ongoing support

The exact scope of services is defined in the order form, quote, or service agreement provided to you when you sign up. These Terms supplement that agreement; in case of conflict, the order form prevails on commercial terms (price, scope) and these Terms prevail on legal terms (liability, IP, etc.).

3. Eligibility

To use the Service you must:

• Be at least 18 years old
• Have authority to enter into contracts on behalf of your clinic
• Operate a legitimate healthcare or clinical practice with a principal place of business in Canada

We may decline to provide the Service to anyone for any lawful reason.

4. Free demo and sales conversations

The "Live Demo" on our website and any free sales call (booked via Calendly or otherwise) are purely for evaluation. No contract or service obligation is created by:

• Submitting the demo form
• Booking or attending a Calendly meeting
• Receiving demo emails

You become a customer only when you sign an order form and pay your first invoice.

5. Fees and billing

5.1 Pricing

Our service tiers and fees are quoted on the order form provided to you before signup. Standard pricing is available on request.

5.2 Setup fee

A one-time setup fee may apply, payable before service begins. The amount is specified in your order form.

5.3 Recurring fee

Monthly fees are billed in advance on the same calendar day each month. Invoices are sent by email.

5.4 Payment methods

We accept credit card, Canadian Interac e-Transfer, and bank transfer.

5.5 Late payment

Invoices unpaid 14 days past their due date may result in service suspension. Invoices unpaid 30 days past due may result in account termination. Re-activation requires settling the balance in full plus a re-activation fee specified in your order form.

5.6 Taxes

All fees are exclusive of applicable sales taxes in Canada (GST, HST, QST, and PST as applicable to your province or territory). Where we are required by law to collect tax, it will be shown on your invoice.

6. Refund policy

The 14-day refund excludes any third-party costs already incurred and not refundable to us (for example: SMS credits already used, dedicated phone numbers already provisioned, paid integrations purchased on your behalf). Where such costs apply, they will be itemized in writing.

After the 14-day window, recurring monthly fees are non-refundable. You may cancel future months at any time — see Section 7.

7. Cancellation and termination

7.1 Your right to cancel

You may cancel the Service at any time with 30 days' written notice sent to help@patientboost.health. Service continues during the notice period; you will not be billed for any month beyond the notice period.

7.2 Our right to terminate or suspend

We may terminate or suspend the Service immediately if you:

• Materially breach these Terms
• Fail to pay an invoice for more than 30 days past due
• Use the Service for unlawful purposes
• Engage in spam, fraud, or abuse

7.3 Effect of termination

On termination, we will provide you with a 30-day window to export your data (lead history, configuration files) before we delete it. Sections 5 (Fees), 9 (IP), 10 (Confidentiality), 12 (Disclaimers), 13 (Limitation of liability), 14 (Indemnification), and 15 (Governing law) survive termination.

8. Acceptable use

You agree NOT to use the Service to:

• Send unsolicited marketing emails or messages, or otherwise violate Canada's Anti-Spam Legislation (CASL) or any other applicable anti-spam law
• Impersonate any individual or organization
• Process patient health information without obtaining the consents required under PIPEDA, PHIPA, or other applicable provincial health-information legislation
• Reverse engineer, copy, sub-license, or resell the Service
• Disrupt, overload, attack, or attempt to bypass the security of our infrastructure or sub-processors
• Send messages of an illegal, harassing, threatening, defamatory, or fraudulent nature

You are solely responsible for the content of all communications sent through the Service to your patients, leads, or third parties.

9. Intellectual property

9.1 Our property

All software, design, copy, branding, automation workflows, code, documentation, and infrastructure used to deliver the Service are owned by PatientBoost.health or its licensors. We grant you a limited, non-exclusive, non-transferable license to use them solely for receiving the Service during the term of your subscription.

9.2 Your property

You retain all rights to your patient data, lead lists, content, marketing copy, and clinic information ("Customer Data"). You grant us a limited license to access and process Customer Data only to the extent necessary to deliver the Service to you.

9.3 Feedback

If you provide suggestions, ideas, or feedback about the Service, we may use it freely without compensation, attribution, or restriction.

10. Confidentiality

Each party will keep the other's confidential business information confidential and use it only as necessary to perform under these Terms. This obligation survives termination of the Service for two years.

11. Data protection

Our handling of personal information — including yours and that of your patients flowing through the Service — is governed by our Privacy Policy. We act as a service provider; your clinic remains the controller of your patients' data and is responsible for obtaining appropriate consents.

12. Disclaimer of warranties

The Service is provided "AS IS" and "AS AVAILABLE". To the maximum extent permitted by law, we make no warranties — express or implied — including:

• That the Service will be uninterrupted, secure, or error-free
• That bookings, leads, or revenue will result from using the Service
• About specific patient acquisition rates, conversion rates, or financial outcomes

We strive for 99.5% monthly uptime but do not guarantee it. We are not liable for outages or service degradation of third-party providers (Brevo, Google, Calendly, DigitalOcean, telecom carriers, etc.).

13. Limitation of liability

To the maximum extent permitted by law:

• Our total aggregate liability under these Terms for any and all claims is limited to the amount you paid us in the 12 months preceding the claim, or CAD $500, whichever is lower.
• We are NOT liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation lost profits, lost patients, lost revenue, lost goodwill, business interruption, or loss of data.

This limitation applies regardless of the legal theory (contract, tort, statute, equity, or otherwise) and even if we have been advised of the possibility of such damages.

14. Indemnification

You agree to indemnify, defend, and hold harmless PatientBoost.health from any third-party claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your misuse of the Service
• Content you send through the Service to patients or third parties
• Your violation of any law (especially CASL, PIPEDA, PHIPA, or comparable health-data legislation in your jurisdiction)
• Any allegation that your use of the Service infringes a third party's rights

15. Governing law and disputes

These Terms are governed by the laws of Canada and the laws of the province in which your clinic is principally located.

Any dispute arising under these Terms will first be addressed by good-faith negotiation between the parties. If the dispute is not resolved within 60 days, it will be referred to binding arbitration under the rules of the ADR Institute of Canada, conducted in English in Canada, or to the courts of competent jurisdiction in the province where you operate, at our option.

You waive any right to participate in a class action against PatientBoost.

16. Modifications to these Terms

We may update these Terms as the Service evolves or as laws change. We will provide at least 30 days' email notice of any material change before it takes effect. If you do not agree to the updated Terms, your sole remedy is to cancel the Service per Section 7.1.

17. General provisions

• Entire agreement. These Terms, the Privacy Policy, and any signed order form constitute the entire agreement between you and PatientBoost regarding the Service.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• No waiver. Our failure to enforce a right or provision is not a waiver of that right or provision.
• Assignment. You may not transfer or assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.
• Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control (natural disasters, war, pandemic, internet outages, governmental action).

18. Contact

Questions about these Terms:

Email: help@patientboost.health
Website: https://patientboost.health

Last updated: May 4, 2026